Shipping & Returns

Coronavirus

We are working hard with our suppliers and distributors to ensure that the coronavirus pandemic has as little impact upon your shopping as we can.  However due to the changing nature of the current global situation we cannot guarantee there will be no impact upon shipping your orders, but we try to keep this to a minimum as much as possible.

SHIPPING

UK: Parcel force - Tracked Shipping (1 to 3 days)

USA: DHL/FedEx/Other Premium Courier - Tracked Shipping (10 to 14 days)

Australia/Canada: DHL/FedEx/Other Premium Courier - Tracked Shipping (12 to 16 days)

Germany/France: DHL/FedEx/Other Premium Courier - Tracked Shipping (10 to 16 days)

Rest Of The World: 10 - 21 days with full tracking via USPS (FREE)

Many of our products are delivered to you direct from our manufacturers, to help us keep our prices competitive.  This can sometimes mean 3 to 4 days before we are able to ship products.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

REFUNDS

We offer a 100% money-back guarantee if you are not 100% satisfied with your order. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.